24 Mar 2025
How Ito and Instant System delivered a real-time, high-performance transport network for athletes, officials, and volunteers—setting a new standard for mobility at major events.
In 2024, the organisers of a major international sporting event aimed to create more than just logistical efficiency—they committed to a new global benchmark for sustainable mobility.
Their goals:
Support thousands of accredited athletes, coaches, officials, and volunteers
Minimise environmental impact with electric and metro-based transport
Ensure real-time, seamless journey planning across all modes
Deliver high-quality, multilingual information through apps and signage
To deliver this bold vision, they partnered with Ito and Instant System.
Working closely with the organising committee, Ito and Instant System developed a tailored app to meet the needs of a complex, high-pressure environment.
Integrated metro, electric bus, and DRT services
Real-time predictions & dynamic routing
Custom alerts for service changes
Multilingual signage at hotels, airports & venues
Sustainable mobility recommendations
This required real-time GTFS and static data aggregation from multiple sources, each with distinct standards and reliability.
Key Features of the System:
Stable IDs
Maintained consistency despite constant data updates
Custom Plugins
Converted diverse formats (e.g. SIRI-ET to GTFS-RT)
Model Filters
Delivered data tailored to signage, apps, and APIs
Fitness-Based Allocation
Matched real-time predictions to schedules with high accuracy
Customisation Highlights:
Operator-specific models for fine-grained control
Daily global builds with quality checks
Accessible routing enhancements and wheelchair data
Service alert integration for planned and live disruptions
From planning to deployment, Ito and Instant System adopted an agile, collaborative approach to handle:
Last-minute changes in routes and timetables
Multiple stakeholder coordination (apps, signage, operators)
Complex data merges from GTFS-RT and static datasets
Event-driven updates such as security or crowd flows
Agile delivery ensured:
A working first version early
Continuous iterations based on real-world needs
Rapid responses to new requests during the event
App users
Trips searched
On-demand ride bookings
Multilingual alerts served to global users
The real-time, integrated transport experience powered by Ito and Instant System was widely praised for its reliability, flexibility, and sustainability. The organisers have expressed intent to recommend the platform for future global events—including those planned in North America.
Ito’s proven technology, deep data expertise, and close integration with Instant System’s agile planning tools proved instrumental. Together, they redefined what’s possible in sustainable, real-time transport for global events.
Ito helps cities, organisers, and transit operators deliver integrated, real-time mobility networks at scale. Whether for major events or everyday operations, we bring accuracy, agility, and insight to every journey.
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